For 24-hour EMERGENCY service (including gas leak, nearly out of gas, or out of gas), please contact us at 800.236.3276
When you choose ALCIVIA for your home heat, you’re not just choosing a propane supplier — you’re choosing a partner that plans ahead, keeps its promises, and continually looks for better ways to serve. ALCIVIA provides reliable propane for homes across Wisconsin, eastern Minnesota, and northern Illinois.
Propane Delivery Options
ALCIVIA offers two delivery options to fit your needs and preferences. Both are designed to ensure safe, dependable propane service — whether you prefer hands-off convenience or to manage your own schedule.
Automatic propane delivery based on usage history and weather patterns.
- Free monitor on your tank to check your tank levels remotely
- Continuous propane supply — no risk of running out
- Faster, more efficient delivery
- Fewer emergency calls or after-hours trips, saving you money
- Priority scheduling during peak demand seasons
Customers monitor their own tank levels and place an order when fuel reaches about 30%.
Best practices:
- Check tank gauge regularly
- Order early to allow normal delivery scheduling
- Keep delivery instructions updated
This option offers flexibility for customers who prefer to manage their fuel deliveries themselves.
Propane Delivery FAQs
Under normal conditions, most propane deliveries are completed within 5–7 business days after your order is placed.
Delivery timing can vary depending on a few factors — including weather conditions, seasonal demand, and where your tank is located along our delivery routes. During periods of extreme cold or high demand, our team prioritizes deliveries based on tank levels, safety concerns, and scheduled contracts to make sure no one runs out of fuel.
Even when things get busy, our dispatch and driver teams work extended hours to keep deliveries on track. If your delivery window changes or additional time is needed, we’ll always communicate updates with you directly.
For members needing product sooner, rush or same-day deliveries may be available depending on location and schedule — additional trip or priority charges may apply.
We appreciate your patience and understanding, especially during the winter season, as we work to deliver safely, efficiently, and fairly to every customer.
Our delivery routes are carefully planned each day to make sure every stop is handled safely, efficiently, and on schedule. Each delivery is pre-assigned by our dispatch team to balance workload, distance, and available product — so even if you see one of our trucks in your area, it may already be loaded for specific customers.
If you need a same-day or rush delivery, we’ll always do our best to accommodate it. Please note that additional trip or priority charges may apply depending on your location and timing.
The best time to place your propane order is when your tank gauge reads around 30%.
Ordering at 30% gives our dispatch team enough time to schedule your delivery within the normal delivery window — usually 5–7 business days — while ensuring you don’t run low during high-demand periods. This also helps us plan routes efficiently, reduce emergency calls, and keep pricing stable for all members.
If you wait until your tank drops below 15–20%, it can create delivery challenges, especially during winter weather or when demand is high. Running out completely can require a leak check and reconnection fee before your system can be restarted.
Ordering early keeps your service uninterrupted and helps us deliver safely, efficiently, and on time — especially when temperatures drop.
Ordering propane
When Should You Order?
Order when your propane tank reaches 30% full to allow normal delivery scheduling.
Typical Delivery Timing
- Usually within 5-7 business days
- Weather and seasonal demand may affect timing
Ways to Order
- Online order form
- Call 608.819.3140
- Through the myALCIVIA portal/app
If you have other questions regarding ordering propane, please click here.
Tank Monitoring & Digital Tools
Our tank monitors provide real-time propane level tracking, allowing you to stay on top of your propane levels without walking out to your tank.
Monitoring Benefits
- View tank levels remotely
- Receive alerts when your propane tank level gets low
- Helps prevent runouts
- Great for cabins, rentals, and busy households
Monitoring integrates with online account tools for convenient ordering and account management.
*Subject to product availability and scheduling.
Propane Safety & Emergency Information
Propane safety inspections and certified delivery procedures help protect your home and family.
- No flames or sparks. Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, telephones, or cell phones. Flames or sparks from these sources can trigger a fire or an explosion.
- Leave the area immediately. Get everyone out of the building or area where you suspect gas is leaking.
- Shut off the gas. Turn off the main gas supply valve on your propane tank if it is safe to do so. To close the valve, turn it clockwise.
- Report the leak. From an area away from the gas leak, call our emergency line at 608.251.9010 and select option 9. If for some reason you are unable to reach us, call 911 or your local fire department.
- Do not return to the building or area until your ALCIVIA energy technician determines it is safe to do so.
- Get your system checked. Before you attempt to use any of your appliances, ALCIVIA service technician must check your entire system to ensure that it is leak-free.
- Rotten egg or sulfur odor
- Hissing sounds
- Frost or bubbling near propane lines or tanks
Winter Propane Delivery Preparation
Help ensure safe, timely winter deliveries by:
- Clearing snow and ice from tank area
- Keeping driveway and access paths open
- Marking tank location with visible stakes
- Securing pets during deliveries
Safe access helps prevent delays and protects equipment and drivers.
Why Choose ALCIVIA for Home Heat
Simple, honest propane pricing designed to eliminate surprises.
- No HazMat fees
- No standard delivery fees
- No enrollment fees
- No tank rental with qualifying usage
Multiple propane supply points and strong local storage capacity help ensure we deliver dependable service throughout the heating season.
As a member-focused cooperative, investments are reinvested into people, infrastructure, technology, and service improvements that support local communities.
Residential Propane Uses
Propane supports energy needs throughout your home:
- Heating systems and furnaces
- Water heaters
- Fireplaces and gas logs
- Backup generators
- Outdoor kitchens and appliances
Refer a Customer - It Pays!
Contractors will receive a $100 credit to their account (default) or gift card of their choice for each new residential propane customer referred to ALCIVIA.
Propane must be the primary source of heat for the referred customer.
For referring friends, family, or neighbors to ALCIVIA propane, you will receive $100 for EVERY residential propane referral.
Propane must be the primary source of heat for the referred customer.
