Don leads the strategic planning, implementation, and execution of initiatives that enhance organizational effectiveness, service quality, and the overall member experience. His leadership spans information technology, human resources, marketing, and customer service, ensuring alignment across the talented teams to deliver innovative, efficient, and member-focused solutions.
Don’s extensive professional experience includes positions in executive leadership, operations management, consulting, project management, and sales. He’s a strong supporter of charities that help our veterans and their families and is a published author and landscape photographer.