ACCOUNT RESOURCES
Manage your ALCIVIA account
Use these tools and guides to manage your ALCIVIA account.
ONLINE ACCOUNT MANAGEMENT
ACCESS myALCIVIA
View and pay your bill, manage your grain, order propane or fuel, view contracts, and communicate with us through our portal.
FORMS AND DOCUMENTS
UNDERSTAND YOUR STATEMENT
Walk through your ALCIVIA statement section-by-section and get answers to commonly asked questions.
FASTER GRAIN PAYMENTS
SIGN UP FOR GRAIN DIRECT DEPOSIT
Enroll in ACH direct deposit and receive grain payments securely and conveniently. Signing up is easy and only takes a few minutes.
Account Updates
UPDATE YOUR ACCOUNT INFO
Need to update the name, address, status, or other information on your existing account? Reach out to our credit team and we will help.
Looking for another resource or have a question regarding your account? Please reach out to us. Our team is available Monday-Friday, 8 AM – 4:30 PM.
Account FAQs
Find answers to commonly asked account questions.
You can make a payment through myALCIVIA, check, or ACH, or giving us a call. If you need assistance with a payment or have questions about your account balance, contact our Credit Team at 608.819.4376 or creditinfo@alcivia.com.
Contact our Credit Team at 608.819.4376 or creditinfo@alcivia.com to update the contact information associated with your account.
If you have multiple accounts, locations, or businesses with ALCIVIA and need help with your account setup or online access, contact our Credit Team at 608.819.4376 or creditinfo@alcivia.com.
Contact our Credit Team at 608.819.4376 or creditinfo@alcivia.com for help reviewing your account setup and access.
You can access myALCIVIA by clicking myALCIVIA under Account Resources on our website menu, visiting www.portal.alcivia.com, or downloading the app to your phone or tablet.
Contact our Credit Team at 608.819.4376 or creditinfo@alcivia.com. They can help review the charge or connect you with the appropriate team if needed.
Contact our Credit Team at 608.819.4376 or creditinfo@alcivia.com with your payment information so they can review your account.
Contact our Credit Team at 608.819.4376 or creditinfo@alcivia.com to make changes to the billing or payment information associated with your account, or update your bank account information on myALCIVIA under your account settings.
You can make a payment for any amount through myALCIVIA. If you need to make a payment toward a contract, prepay purchase, or another purchase that has not yet been invoiced, contact our Credit Team at 608.819.4376 or creditinfo@alcivia.com.
Start with myALCIVIA to view available account and transaction information. For questions related to energy deliveries or purchases, contact Energy Customer Solutions at 608.819.3140 or energyinfo@alcivia.com. If you’re unsure which team you need, call our general line at 608.251.9010.
Contact our Credit Team at 608.819.4376 or creditinfo@alcivia.com before making changes to your existing account. Changes involving ownership, legal name, or business structure may require additional documentation or a new account setup.
Contact our Credit Team at 608.819.4376 or creditinfo@alcivia.com. They can review your account and help you complete any necessary steps.
If you are an energy customer, contact Energy Customer Solutions at 608.819.3140 or energyinfo@alcivia.com. Our team can update your information and determine what else may be needed for your energy account or service.
Please complete the Estate Redemption form here. You can also contact our Credit Team at 608.819.4376 or creditinfo@alcivia.com. They can help explain what information is needed to make the appropriate account changes.